If you have any questions please do contact the admin team via the chat function on this website. We may not be able to answer instantly but we will endeavour to get back to you as quickly as we can.
How do I access a session? You need to register for a session. As soon as you have registered you will see a session the link to that session will appear on your page. Don’t click on it now! It will only be live 5 minutes before the session actually starts.
What if I can’t make a session? We understand that because of time zones, screen fatigue, or life events, you may not be able to make a session. That is why they are all being recorded (except the networking sessions). Just as soon as we can turn them round, the sessions will be uploaded to our website and you will have three months in which to watch them at your leisure.
Which recordings will I be able to view? If you have booked all 3 days of the conference, or day 1, day 2, or day 3, then you will have access to ALL the sessions being run for the days you have booked. If you have booked singular sessions (i.e. not whole days) you will be able to view the sessions you’ve booked.
Networking. One of the important things about conferences is networking and we’ve been working hard to create opportunities to emulate this. Two things we have put in place are:
The technical stuff. We’re using zoom. Zoom are upgrading their security encryption and it goes live on 1 June – yes that’s right, the same day as the conference! To join the conference you MUST have:
If you’re not familiar with zoom, have a test before the conference. It would be good if you could work out how easily login and join a meeting, how to mute/unmute yourself, use the zoom chat, raise your hand to draw attention to yourself etc.
You can join the conference on a laptop/computer, tablet, phone. You can even hook up your equipment to your TV and watch the sessions on a large screen (but please don’t ask us how, you’ll need to find someone technically able in your household to talk you through this beforehand).
The quality of your access will be as good as your equipment and your internet bandwidth. If you have an old laptop or your internet speed is very slow you may find that you experience buffering or other problems. Think about borrowing a newer laptop for the conference from someone. And if your joining from home, ask other members of your household if they could refrain from watching Netflix, making internet calls, or generally using up the bandwidth.
GDPR and your personal information. Note, that during the conference any information you share in a session whether by speaking it aloud or writing it in zoom chat (unless you write it to just one person) will be recorded for all to see – both those currently on the session and those watching a recording afterwards. So if you don’t want your email address, telephone number, or other personal information shared with everyone then don’t share it.
What if we’re hacked? There’s been a lot in the media about hacked online calls/meetings. Zoom have raised their security encryption (see previous point about technical stuff) so it’s highly unlikely, however in the worst case scenario if an unrecognised person joins a session or someone attempts to share inappropriate material, the admin team will in the first instance attempt to remove them. If that fails then EMCC will close the session immediately. We will make all attempts to reschedule that session either during the conference of shortly afterwards.
To make this the best possible virtual experience for everyone we have some basic ground rules. We’ve tried to keep these to a minimum.
Finally, please be patient. We haven’t done this before. We’re doing our best and have allocated a large number of resources and a huge amount of time to create this virtual event in less than a month. We truly want to make this a great experience for everyone. If there are any technical hiccups or you experience any issues we’ll work with you to resolve them just as quickly as we can.
If you’ve made it to the end of this email, congratulations. Thank you for reading. Enjoy the conference. We’re sorry we won’t be able to meet you in the real world in Paris this year. We do hope that this virtual experience will be inspire, motivate, and contribute to your development.